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Frequently Asked Questions
Can we get samples to test before purchasing?
Yes, samples are available for each model and can be sent out within 3-5 working days.
How is the product quality controlled?
All products undergo strict testing and pass formal QC procedures before leaving the factory to ensure high standards.
Is it possible to print my own logo on the products?
Certainly. Please inform us formally before production and confirm the design based on our sample.
What is the warranty period offered?
We offer a guarantee ranging from 2 to 5 years depending on the specific product components.
How do you handle faulty products during the guarantee period?
For small quantities, we send new replacements with your next order. For batch issues, we repair or discuss the best recall solution.
What are the available shipping methods?
We support a wide range of options including DHL, Fedex, UPS, TNT, EMS, as well as Air and Sea shipping from mainland China.
ConTech Solar
